The post Bradford Run Receives Resident Satisfaction Award for 2018 from SatisFacts appeared first on Bradford Run Blog.
]]>Property managers and team members took strides in improving their overall customer service tactics, which resulted in the increase of SatisFacts award winners from six in 2016, 25 in 2017 and now 30 in 2018!
Each property received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.
SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, Buckingham properties are always able to keep up with customer satisfaction. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.
Buckingham Companies' vision is to maintain an excellent reputation and integrity of our brand while delivering exceptional results. The properties who made this list exceed our vision on a daily basis!
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]]>The post Bradford Run Awarded Top Rated Recognition from ApartmentRatings for 2018 appeared first on Bradford Run Blog.
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These annual awards recognize properties with outstanding resident satisfaction as measured on ApartmentRatings.com. Approximately 5% of the total apartment communities listed on the site qualify for this award. Criteria for this accomplishment includes:
- 10+ total reviews
- 5+ reviews in 2018
- Overall recommended score of 70% or greater
Buckingham Companies' vision is to maintain an excellent reputation and integrity of our brand while delivering exceptional results. The properties who made this list exceed our vision on a daily basis!
The post Bradford Run Awarded Top Rated Recognition from ApartmentRatings for 2018 appeared first on Bradford Run Blog.
]]>The post Maintenance Q&A for Your Apartment Home appeared first on Bradford Run Blog.
]]>What should not go down the garbage disposal?
What items can I store in my utility closet?
Why do I have partial power in my apartment?
What do I do if I come home late at night and I’m locked out?
Can I call someone if there is an emergency in my apartment?
What is considered an emergency maintenance request?
Can I submit an emergency request online?
Who should I call if my neighbors are noisy?
Should I turn off my a/c or heat when I leave town?
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]]>The post Customer Satisfaction is Our Priority appeared first on Bradford Run Blog.
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“Staff is always helpful and courteous. Maintenance requests are addressed quickly. The grounds are well maintained, and debris is removed daily. I am kept updated on things going on in the complex and available amenities.”
“The staff has been so helpful and friendly and the grounds are spotless!”
“This is a wonderful community. The leasing and maintenance staff are wonderful and always willing to help with any issues or concerns or just there to offer a kind greeting or warm smile. I highly recommend this property!”
“Bradford Run Apartments is a very nice place to live, the office staff is wonderful including the maintenance staff. The grounds are kept clean and repairs are taken care of in a speedy manner. There are normal repair issues but I can deal with those. The tenants have been very nice here as well.”
“It's been excellent. The management has been courteous. The neighbors are cool. I have no real complaints. I like the ducks in the pond. They give the place a certain personality and enjoyment of living here.”
Want to share your thoughts about the Bradford Run community or staff? Leave a review online or contact us today!
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]]>The post Meet Our Property Manager: Harold West appeared first on Bradford Run Blog.
]]>Harold got his start with Buckingham Companies back in 2011, after seeing a job posting on Monster.com, and has been helping at multiple Buckingham properties since then. Now, he proudly serves Bradford Run in Kokomo, Ind.
When asked about his favorite part of his job, he shared, “The one thing that has kept me in multi-family housing is that we get to provide homes to people in every aspect of life. We provide some with their first home after graduation, a young couple’s first home together as newly weds, when they become empty nesters, when they retire, and for some, we provide the last home they will live in. There are very few careers where you get to work with people on that level.”
When speaking with Harold, you can tell that he truly cares about every resident and is dedicated to helping each person to the best of his ability.
Fun fact about Harold is that he was born and raised in Dayton, Ohio and is a proud Gemini. His favorite thing to do in his free time is spend time with his wife of 30 years, play with his dogs, and play the guitar.
Haven’t met Harold yet? Stop by the leasing office and be sure to say hello!
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]]>The post 22 Buckingham Communities Awarded 2017 Top Rated Recognition from ApartmentRatings appeared first on Bradford Run Blog.
]]>These annual awards recognize properties with outstanding resident satisfaction as measured on ApartmentRatings.com. Approximately 5% of the total apartment communities listed on the site qualify for this award. Criteria for this accomplishment includes:
- 10+ total reviews
- 5+ reviews in 2017
- Overall recommended score of 70% or greater
Congratulations to the following teams within our portfolio and their score on ApartmentRatings:
The Ambassador Apartments: 96%
Whetstone Flats: 96%
Bradford Place Apartments: 95%
The Plaza Apartments: 95%
Heritage Trail Apartments: 94%
Residences at Aertson Midtown: 92%
Residences at CityWay: 91%
The Cole Apartments: 91%
Monon 6100 Apartments: 90%
The Flats at Austin Landing: 89%
Quail Run Apartments: 88%
Foster's Landing Apartments: 87%
The Foundry Lofts & Apartments: 87%
Fieldstone at Glenwood Crossing: 85%
Providence at Old Meridian: 85%
Northlake Village: 83%
Bradford Ridge Apartments: 82%
Bradford Run Apartments: 82%
Monon Place Apartments: 79%
Barrington Estates: 73%
Lockerbie Court Apartments: 72%
The Langston Apartments: 70%
Buckingham Companies' vision is to maintain an excellent reputation and integrity of our brand while delivering exceptional results. The properties who made this list exceed our vision on a daily basis!
The post 22 Buckingham Communities Awarded 2017 Top Rated Recognition from ApartmentRatings appeared first on Bradford Run Blog.
]]>The post Bradford Run receives Resident Satisfaction Awards for 2017 appeared first on Bradford Run Blog.
]]>Each property received at least a 4.0 (on a five-star rating) score on their annual surveys sent out to residents and prospects with a minimum of 25 surveys completed.
SatisFacts is the leading provider of resident surveys, focusing on multifamily retention and reputation management. By providing surveys to undecided prospective residents, residents after move-in, residents after service is completed in their home, and to residents near the expiration of their lease, Buckingham properties are able to keep their finger on the pulse of their customers’ satisfaction at all times. The purpose of these surveys is to provide a communication tool and customer service safety net to ensure questions, issues, concerns and praise don’t go unheard and that the team can then meet their residents’ needs.
To learn more about SatisFacts, visit their website.
Learn more about Buckingham Companies, and their many projects across the US.
The post Bradford Run receives Resident Satisfaction Awards for 2017 appeared first on Bradford Run Blog.
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